Booking.com scam: Tourists descend on north London private home

A woman in north London says she feels victimised after dozens of tourists turned up at her home when her private address was placed on the Booking.com accommodation website.

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Travellers from Hong Kong, Saudi Arabia and Los Angeles turned up at the home of Gillian, whose full name is not being given, throughout July.

She had to turn them away and told Booking.com it was a scam.

The firm said her home had now been "completely removed" from its site.

Gillian told BBC Radio 4's You and Yours programme that on 4 July she was surprised by unexpected visitors to her home.

"Someone knocked on my door. I opened it and it was this poor, very tired woman, presumably from Hong Kong, her daughter at the end of the gate, with hundreds of cases, it seemed to me, obviously [they had] just come from the airport.

'Looked aghast'
"They said they'd booked my house with Booking.com.

"I said, 'No you haven't, because it's not on Booking.com'. I've never let this house.

"She looked aghast and I said, 'You'll just have to go back to them. I'm sorry, there's some misunderstanding'.

"A few hours later I had about three or four people visiting knocking on my door saying they'd booked my house with Booking.com.

'Feel very vulnerable'
"It was obviously a scam, and someone had used my address. I felt so sorry for those tourists knocking on my door. All I could do was send them away.

"I feel very worried about it. They're very nice people, but perhaps one day we might get some people knocking on the door who actually are quite aggressive. I feel very vulnerable."

Gillian found the listing for her address on the website but the pictures were from an entirely different property, in Chelsea, and had been unlawfully copied from a legitimate accommodation site.