Hi. I've never used this kind of service myself but I have a lot of very good friends so I can help you and recommend this site. Cooperating with a professional game localization agency like this site can help you reach your goals faster than you think localization company. Their linguists and localisers cover all stages of the game localisation process, from glossary, Translation Memory, QA and adaptation to transcription.

Have you contacted tech support? Or you can also google the causes and solutions to your problem.