For more than two weeks I have been trying to get my order on ETSY and the same time I have been trying to talk by email, and I want to talk to a live person directly. Thanks.
I don't see any obstacles. Solve your problems using etsy customer service here. I also had similar situations several times and I solved them positively by contacting employees through this site. They will listen to you, understand the essence of your problem and try to solve all your questions.
If you're in the business of buying and selling, I think it's especially important to use the latest technology to improve your sales process. For example, I can definitely recommend Sales onboarding software from Wonderway. It seems to me that this is definitely worth using in the process of doing business in working with clients to increase sales.